Refund Policy

2. Trying the Service Before You Subscribe

Certain plans are offered with a free trial (currently a 7-day free trial on the Pro monthly plan) that requires a valid payment method at signup. You are not charged during the trial period. If you do not cancel before the trial ends, your subscription automatically converts to a paid plan and your payment method is charged the plan price (currently ₹1,999 per month for the Pro plan). To avoid being charged, cancel before the trial ends from your account settings or by contacting support. If you are not satisfied after your first Monthly or Yearly subscription charge, you may be eligible for a refund within 7 days as described in Section 5, provided you have not consumed a material amount of the credits included with that charge.

3. Credits Are Non-Refundable Once Consumed

Credits are consumed at the moment a generation job (image, video, script, or other AI output) is submitted, regardless of whether you are satisfied with the result. Because each job incurs real, non-recoverable compute and third-party AI model costs the instant it runs, credits already spent on completed or in-progress jobs are not refundable. Unused credits remaining in your balance may be eligible for a refund only as described in Section 5.

4. Subscription Cancellation

You may cancel a Monthly or Yearly subscription at any time from your account billing settings. Cancelling stops future renewal charges, but does not by itself refund the current billing period: you will keep access to your plan's features and any remaining credits until the end of the period you already paid for.

5. Refund Eligibility

We will consider a refund of unused credits or a subscription charge in the following cases:

• You were charged in error or were double-billed for the same period.
• A technical fault on our end caused credits to be deducted without producing a usable output, and our support team is unable to restore the credits.
• You request a refund of a first-time Monthly or Yearly subscription charge within 7 days of the charge and have not consumed a material amount of the credits included with it.
• You are required by applicable law in your jurisdiction to receive a refund.

Refunds are not offered for change of mind after credits have been substantially used, for dissatisfaction with the creative quality of an AI-generated output, or for failure to cancel a subscription before it renewed.

6. Prepaid & Lifetime Plans

Prepaid credit packs and one-time Lifetime plans are one-time payments with no automatic renewal. Refund requests for these purchases are evaluated under the same eligibility criteria in Section 5 and must be made within 14 days of purchase, provided the credits have not been substantially used.

7. How to Request a Refund

To request a refund, contact our support team with your account email, the date of the charge, and the reason for your request. We may ask for additional details to verify eligibility under Section 5.

8. Processing Time

Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

9. Chargebacks

We ask that you contact us before filing a chargeback with your bank or card issuer, so we have an opportunity to resolve the issue directly. Accounts associated with unwarranted chargebacks may be suspended pending investigation.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes take effect when posted on this page, and the 'Last updated' date above will reflect the most recent revision. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Refund Policy, please contact us:

• Email: [email protected]
• Through our contact page: https://www.viralbuddy.ai/contact